FAQ

Here you'll find frequently asked questions about our service. If you still can't find an answer to your question, feel free to contact us

I'm having trouble with ordering. What should I do?

Our team works hard 24 hours a day 7 days a week to make sure this never happens. If it does, feel free to contact our friendly support team and we'll do our best to resolve the problem.

How long does it take to receive services?

If your payment is approved and completed, we start processing the order instantly.

Are my order and personal information kept anonymous?

Yes, it is! We don't share or sell customer information to any third-party. All employees and contractors sign explicit non-disclosure agreements, as well, so they're barred from sharing your information to anyone outside of authorized staff.

How can I pay?

We accept credit cards. If you can’t use it, the payment method can be discussed individually.

Can I cancel my order?

It depends on the type of order and the circumstances. An order can only be cancelled if it is not yet started.

Is there any possibility that followers/likes/views/shares which I have bought will disappear?

In most cases, they don’t disappear. However, an accidental small decrease of Followers is possible. There is no use worrying as if such a thing happens we have a guarantee for our clients.

Is this safe for social networks?

As safe as it can get. We do our best to avoid any possible negative consequences and are aimed to process your order successfully. We care about our clients and are interested only in excellent results. Our marketing tactics are 100% organic therefore your account stays in perfect standing.

Can I get payback if something goes wrong with my order?

If you are not satisfied with the result or for some reason something goes wrong with your order, please, let us know as soon as possible. If we don’t solve your problem within 72 hours, we will return your money.

Why SMM Market?

Customer satisfaction is the best reward for SMM Market. Timely delivery of high-quality services, individual approach to our customers’ needs and requests, organic promotion and 24-hour support team. Our goal is to bust up the market of services providing Social Media promotion and our customers' satisfaction.